Returns & Exchanges


Start A Return

To make a return simply click the "Start A Return" above, enter the email address used for the original order and your order number found in your confirmation email or on the invoice included in your original package.

If you are unsure of this information, please contact us at info@thereset.com or call us at (844)752-2351 and our customer experience team will be happy to assist you.

Once you have completed your return request, you will receive a pre-paid return label emailed to you.

  • Print the pre-paid return label.
  • Affix to the outside of your package. Be sure to remove or cover any existing labels on the package.
  • Drop your package off at your local pickup and drop-off location. *Please note most of our return shipments are processed through USPS. However, occasionally you may receive a label from UPS or FedEX. Check your label to confirm the carrier before dropping off.

You have 7 days from receiving the pre-paid return label to ship your package. If the package is returned beyond that, you may have additional fees or your package may be returned to you.

Returning a gift and can't locate this information? No problem. Contact us at info@thereset.com or (844)752-2351

 

 

Return Policy

We make returns as easy as possible. We accept returns for full refunds within 30 days. To be eligible for return, merchandise must be returned unworn and unwashed with all tags and original packaging attached.

Sale merchandise is FINAL SALE. 

Shipping and handling charges are nonrefundable.

A flat rate return shipping fee of $7 will be deducted from the refund amount. Refunds are processed within 3-8 business days of receiving your items. 

Please allow 5-7 business days after the refund has been processed for the funds to reflect on your bank or credit card statement.  The processing time is dependent on your bank or credit card provider. If you have any question regarding the settlement of your refund, we encourage you to contact your bank or credit card directly.  

Exchanges

We accept exchanges within 45 days. To be eligible for exchange, merchandise must be returned unworn and unwashed with all the tags attached. We’re happy to waive the $7 return shipping fee and this will be credited back automatically.

Sale merchandise can be exchanged within 7 days. 

 

Price Adjustments

We offer a one-time price adjustment for items purchased at full-price, which has been marked down, within 7 days of your order date.

Price adjustments are not eligible on % off and $ off special promotions including: Black Friday Weekend and Cyber Monday.

Items purchased using a promotion code or other discount are not eligible for a price adjustment.

To inquire about a Price Adjustment, email info@thereset.com

If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment.

Please note, our stores cannot process price adjustments for online orders.

 

For any further questions, feel free to contact us at info@thereset.com or (844)752-2351